May 31, 2011
Tweet You can tell a discipline is growing up when you have experts such as Brian Solis leading the way with advice on areas such as best practice… 14 best practices for Long term social media success: Brian Solis is principal of Altimeter Group, a leading research-based advisory firm. Brian is also the author of [...]
Read the full article →
May 27, 2011
Tweet Everyone loves positive feedback. What happens though when the negative creeps in? How companies deal with it in a time when a complaint can whizz around the world (The Look At It, Richard In-Flight Meal Letter or United Breaks Guitars YouTube video are two high profile examples) can be the making of their Social [...]
Read the full article →