Great article over on Social Media Examiner, one of our favourite sources of social media opinion and expertise, by Phil Mershon - all about the relevance of social media to the B2B sector – is that your sector? Do you primarily market to other businesses? Does that mean that you’ve discounted social media marketing as having [...]
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You Suck, and I’m Telling Everyone; Dealing with negative comments on social media
April 3, 2012Unhappy & Upset Customers on Social Media It happens. No matter how good customer service or processes are, sometimes bad things happen to good customers. If they take to Social Media and complain, how do you deal with this? Knowledge of the problem First of all, if you don’t know about the problem, you [...]