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Using Social Media for Customer Service : Resolving issues

October 24, 2012



Resolving Issues for your Customers Social Media is an integral part of marketing - if you do it right. you’ll not only see your business profile raised but you’ll also see it translate to your bottom line.  Social Media well executed also has a part to play in other departments within your company, especially customer service. [...]

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Social Media Marketing – Where is your content? Part One

April 23, 2012



Content for Social Media?     If you are sitting with a blank Twitter, Facebook, LinkedIn, WordPress, Tumblr or Pinterest account, you need content – after all, content is what Social Media is all about.  If you have a massive Social Media Marketing content block, we can help with these tips that will soon have [...]

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One button, five ways – Five Twitter tips to increase your attraction on Twitter!

April 11, 2012



Getting the most from your Twitter account.   If you want to get the most out of it Twitter, you need to get the most from the @ reply button. Here’s five ways the @ button makes your Twitter account really sing. Potential Twitter Followers When you follow someone new on Twitter, you may be [...]

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Make sure you post a profile picture on your Social Media Page!

January 16, 2012



What do people look at on your Facebook Page?   You may spend ages crafting that tweet, putting together that Facebook Wall Post or thinking up a pithy LinkedIn update, but according to a recent study by EyeTrackShop and Mashable, profile photos matter. Profile pictures matter. The site feature that attracted most attention on Klout, Facebook and StumbleUpon [...]

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Social Media Statistics 2011 – social media infographic with statistics to make you think!

January 13, 2012



2011 – the year social media moved into mainstream consciousness in the UK. Thanks to this infographic from Dream Systems Media we can see the fascinating picture of what goes on online. In 2011 There were 100 million active Twitter accounts 200 million accounts were added to Facebook 4.8 billion people have a mobile phone while [...]

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Who are you on Social Media Platforms? How is your company perceived on the social networks?

December 8, 2011



Getting your message across on Social Media Platforms.   Once you are on your Social Media, you want to get your message out there – but who are you when you do it? Finding your voice on Social Media is important; what you say and how you say it is how you build up and [...]

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Twitter : 6 simple reasons why you need to use it to grow your business – how Twitter can get more customers for your business

December 4, 2011



Why use Twitter in my business? “I don’t get Twitter” “What’s the point?” “Why do we need to be there?” A year ago, comments like these were all I heard when I was asked about Twitter and the social media platforms. We hear them less frequently now, as business people are becoming aware of  how [...]

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Why does Stephen Fry hate Facebook? Social Media Influencer vs Social Media Platform

November 11, 2011



What happens when a Social Media influencer criticises a Social Media Platform?   Recently, this was tweeted by Stephen Fry; As you can see, his opinion was heavily retweeted. In most cases, a comment like this from a well-known Social Media Influencer would cause uproar and immediate damage control by the organisation being tweeted about (see [...]

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Social Media – Levelling the playing field : When David takes on the X Factor Goliath

October 26, 2011



When all else fails, take to Social Media   We have written before about the colossus that is X Factor. The newspapers love it – fights between the judges, pictures of contestants in extremes of emotion, controversy behind the scenes. What the newspapers love most of all is that the X Factor drives visitors to their website [...]

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Become a Social Media Expert – Checking Your Retweets

September 26, 2011



How Many Times Do Your Tweets Get ReTweeted?   How often do you check your tweets that have been retweeted (RTd) by others? This can help you see what your followers find interesting. You can’t draft all your subsequent tweets around that subject, but it will give you an idea of  the most popular topics [...]

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